Here we have listed some of the most frequently asked questions and other important points for your holiday with Sicily4u
1. Can I make enquiries without committing to a booking?
A: You can make enquiries about a property or it’s availability without having to commit to a booking.
2. Can I provisionally reserve a holiday home without any obligation?
A: You can reserve most holiday homes for 48 (2 days) without being committed to a booking. To do so please contacts our reservations team.
Please Note: For such a block, referred to as an ‘option’ all relevant data is needed, such as travel dates, personal details and number of guests. Only one property at a time may be reserved.
3. Is it only possible to book Saturday to Saturday or are mid week bookings also accepted?
A: In peak season from mid June to mid September many properties are bookable Saturday to Saturday only. However, some are flexible. Outside peak season most properties can be booked mid week.
In our booking search engine you will be prompted if the dates you searched for were not accepted due to Saturday being the accepted arrival day. If you need help with finding a holiday home that allows mid week bookings please contact our reservations team who will be happy to check for you.
4. Do I need to confirm the children in my booking?
A: Children, small children and babies must to be added as accompanying persons. The maximum number of guests as stated for each property must not be exceeded. Exceptions require the prior approval of the owner.
5. Can I add guests to my booking?
A: You can add more guests to your booking as long as the new total number of guests does not exceed the maximum number stated on the property description. In order to do this simply contact our reservations team who will need to confirm this for you. Please note, the rental cost may be affected by adding more persons if the holiday home’s price is dependent on the number of guests.
6. Can I bring my pet?
A: If pets are allowed at a holiday home is indicated on the property description. However, it is not indicated how many pets and what size is accepted. To check please contact our reservations team who will be happy to help you. The number and size of pets must always be confirmed by the property owner prior to booking.
7. How can I make a special request, for example, extra towels or linen to be provided?
A: Of course you may send any special request to our reservations team who will be happy to forward your special requests to the property owner. Please do however keep in mind that the fulfilment of these requests is not mandatory and despite the best efforts by the owner of the property, they cannot always be fulfilled.
8. Can I book for a long term stay?
A: A long term stay of more than four weeks has to be requested via the owner of the property. Simply contact our reservations team who will request the price via the landlord without any obligations from you. Please do respect that in order to do this we do also need the exact arrival and departure dates from you.
Price and payments
1. Is the price per week or per person?
A: Once you have entered your arrival and departure date and number of persons travelling, you will see the total rental price for the duration and number of persons travelling. If you did not search for specific dates then the price list on each property page shows weekly prices.
2. How and when can I pay for my booking?
A: You can pay either by card Master/Visa card with a 1% cc charge, or via bank transfer to our EUR currency account.
With every booking a 30% deposit will be due at time of booking. The balance is payable 6 weeks prior to the start of your booking.
3. Do I have to give my credit card information?
A: Credit card details will be necessary in order to confirm a booking. The card details are kept for security and will only be charged in case the payment is not received in the payment period provided. You can then either pay by bank transfer to our EUR account or by credit card via our secure payment link.
Note: If you book at short notice it is normally only possible to pay by credit card.
4. Will my details be stored securely?
A: Your credit card details are stored in a safe encrypted format in line with the legal requirements.
5. Will my card details be transmitted securely?
A: All card transactions are handled by secure payment agent Wirecard who have a Verisign seal of approval. You can recognize when you are on the secure payment pages when ‘HTTPS’ short for Hypertext Transfer Protocol Secure will be visible within the URL. If you prefer to pay over the phone our reservations team will be happy to do this for you. The details will be entered securely and will be equally transmitted via a secure connection.
6. What is the difference between the deposit and security deposit?
A: The security deposit is a cash deposit that is payable to the owner or key holder of the property at arrival and will be handed back to you at the end of your stay at check out after a short inspection of the property. Any damages that have occurred during your stay may be deducted from the cash deposit.
The deposit is a % of the rental cost normally 30%, which is payable at the time of booking to confirm the booking. The balance of 70% of the rental is then due 6 weeks prior to the start of your rental.
7. How much are the additional costs?
A: If the extra costs are not stated at an exact fixed rate, the amount will depend upon your consumption which is influenced by your personal usage, your travel location, the time of year and the facilities at the location for example electricity consumption will depend number of lamps, number or air conditioning units usage etc. We recommend that when you receive the key, you make a note of the meter readings together with the landlord.
8. Does Sicily4u offer any Early Booking Discounts?
A: Yes Sicily4u offers all kinds of discounts which include both early bird, last minute as well as other promotions. These are continually updated and will show on applicable the applicable properties. Any price calculations will already include the discounts. If you would like to see a list of all properties with a discount you can do so on the ‘Offers’ Page on our website or ask our reservations team.
1. How can I find out the address of the accommodation?
A: Sicily4u is committed to maintaining the data protection of the owners of the properties provided. You will be sent the exact address or coordinates of the property along with your travel documents once the final payment has been received 6 – 4 weeks before the start of your holiday.
2. Why is there no address for my rented property?
A: In Sicily there are still many locations especially in the more rural coastal areas or country side areas that have no proper postal address, sometimes as many as 10 connected roads bear the same name with no proper numbering. If this is the case we will provide you with both the coordinates of the property as well as the Google Map directions to help you find your holiday accommodation as easy as possible. Should you still be unable to find your property you can always call your local contact who will try their utmost best to direct you.
3. What time can I check in and what time must I check out?
A: As an overall rule, the check in time is from 16:00 – 19:00. On your departure day, you should vacate the premises before 10:00 am. You can find out your arrival and departure times in your travel voucher.
Note: Variations may be possible but must be confirmed by the owner first. To find out more please contact our reservations team.
4. Why is check in not before 16:00 in the afternoon and check out before 10:00 am?
A: the time from the check out of guests to the new check in of guests is used to clean and prepare the property.
5. What facilities come with my property and what do I need to bring myself?
A: As a general rule all holiday accommodations are equipped with sufficient crockery, cutlery, pots and pans and simple cooking utensils as well as a minimum of 2 cooking hobs. More specific kitchen items such as a microwave, oven, salad drainer, blender, coffee maker, kettle or condiments such as cleaning materials and toilet paper are not part of the basic facilities unless stated in the property description, and if required you must purchase these yourself.
6. Do I need to bring my own linen?
A: It is always stated whether linen and towels are included in your rental of a property or whether there is an extra cost for these. If you are unsure please ask our reservations team who will be happy to clarify any questions you may have. In either case you may choose to bring your own linen and towels. If you do so you must inform our reservations team about this in good time so that the owner can be informed to not provide these.
7. What is the final cleaning?
A: Final cleaning is the cleaning and getting ready of a property for the next party. The cleaning usually includes vacuuming or mopping, wiping clean all tables and work surfaces, cleaning the oven and fridge, washing and drying the linen, moving furniture back to their original positions, washing up dishes and generally tidying up. In some countries this is left to the guests however, since not all guests wished to adhere to this rule in the past it has been changed to a service that is provided by a person in charge of that property to ensure that the next clients find the property in good order. Therefore final cleaning is a service that is either included in the rental or charged extra. If an extra cost is indicated it is a compulsory extra cost.
8. Where do I find the General Terms and Conditions?
A: You can find the terms and conditions in the form of a link on the Footer of our website ‘T&C’ or in the form of a link when booking a property ‘Yes I have read and understood the Terms and Conditions…’.
After booking questions
1. When will I receive my travel documents?
A: You will receive your travel documents such usually after receipt of the final payment approximately 6 – 4 weeks but at the latest 2 weeks prior to the start of your rental. This includes the address and/or exact coordinates of the holiday property, the directions how to get there and the contact details of the owner or relevant person in charge of your arrival.
Please Note: It is necessary that you take your printed travel documents with you on holiday. If you forget these we cannot guarantee to provide copies or confirmation of these again, e.g. outside office hours, no internet access on holiday.
2. How can I change my booking?
A: All changes must be sent to us in writing by email including your booking reference number/ invoice number. Our reservations team will try their utmost best to help make any changes to your booking but please note that all changes are subject to availability and confirmation by the owner and that these can be subject to charges as stipulated in the terms and conditions.
If an incurring charge has to be paid, our reservations team will let you know in good time.
3. How can I amend my booking details?
A: Amending your contact details or the number of guests (within the maximum occupancy of rental price booked) is not usually a problem. Please contact our reservations ream and let us know the correct information.
4. I have to cancel my booking, what do I need to do?
A: Cancellations have to be sent in written form by email. Please include your booking reference/invoice number and be aware of the total of the cancellation charges as set out in the terms and conditions. Once we have received your written cancellation, we will email you a confirmation of the cancellation and the cancellation invoice.
Please Note: if you are covered by travel cancellation insurance and have to cancel a booking for an insured reason for example illness or unemployment, you will be reimbursed the cancellation fee and deposit paid form your insurance provider.
Was your question not listed here?
Would you like to receive an individual quotation?
Do you wish to speak to a personal advisor instead of booking online autonomously?
Do you have any questions about a specific property that are not answered on the property page?
Please contact our reservations team who are here Monday to Friday 9am until 5:30pm with advice and assistance. We are happy to hear from you!
Telephone number: UK 0844 330 0019
From abroad +44 20 8425 9152