Special cancellation clause for Covid-19 – change of period or guaranteed refund. 

As an exception to the general rental conditions (and with particular reference to Clause 5 / Cancellations by you) if it is not possible to make use of the booked stay due to measures issued by public authorities related to the Covid-19 health emergency (e.g. lockdown, closure of borders, tourist/non-essential travel restrictions, quarantine obligation, etc.) iLODGE will grant the possibility to change the booking period or, alternatively, refund the full amount already paid for the rental (without applying any penalty). 

Important: This special clause does not apply to measures already in place at time of booking or other cases (even if linked to the Covid-19 emergency) such as: closed restaurants, curfew, flight cancellation, customer illness (including Covid).Many of these cases are or can be covered with a suitable travel insurance.

 (updated Jan 14th, 2022) 

Thank you for your kind understanding, that, unless you are a customer of ours, we are unable to answer additional questions which you may not find answered in the below information page.

To check the measures for your country to enter Italy please check via the following link on the website of the Italian Ministry of Foreign Affairs and on the website of the Italian Ministry for Health. 

To stay indoors of restaurants and bars you would need to present a green pass or negative test/antibody certificate (also paper form). Italian Ministry for Health (not always fully updated). 

Travellers from the UK: All travellers who enter Italy/Sicily need a negativ antigen test not older than 24 hours PCR not older than 48 hours). Unvaccinated travellers need to quarantine for 5 days with immediate effect.

PCR or rapid test: Different measures are valid for different nations. Please get in touch with the website of the Ministry of Health of your country of residence for detailed travel requirement information.

Self declaration:  all passengers wishing to enter Italy, via all means of transportation, will be required to complete the digital PLF prior to entering the country. A description of the process requested can be found via the following link. If there is no health commissioner available to check your QR code on arrival, it is not your duty to get in touch with the local health authorities and the request seems to be an error as we had called the indicated phone number several times with no answer and/or where told that it is not necessary to call the health authorities in Sicily. Your digital registration is. Furthermore for domestic flights no PLF is required. From 10th January all travellers to Italy of 12 or more years old need prove of 2 jabs of which the 2nd is not older than 6 months, otherwise a prove of the 3rd jab is necessary to enter bars, restaurants, cinemas theaters, public transport like trains, buses  etc. This measure is at least valid until 31st March 2022. 

Restrictions during your holiday: 1m distance to other people besides people travelling in your group. If distance can't be maintained due to crowdy places a facemask is requested. Experts strongly recommend to also often wash hands thoroughly with soap.

Cancellation policy for new bookings: Our adapted cancellation policy to help you plan your trip with peace of mind can be found here. 

While in Italy or Sicily: In event of suspicion for Covid-19 call the relevant number you can find here for each Italian province.

Sicily4u customer support: We will help you, should your trip be impossible or only partially feasible, to rebook or cancel your bookings at favourable rate by renegotiating depending on the booking and travel situation. However, as an agency for holiday homes in Sicily, we are ultimately subject to Italian rental law, which by decree provides for travel vouchers instead of refunds. Important: If you have not taken out travel insurance, as strongly recommended by us under clause 8 in our General Terms and Conditions at the time of booking, please also check the cancellation protection of your card provider (if you have paid by credit card). If the entry restrictions have been lifted and the stay in the booked holiday home is possible, as a rule our General Terms and Conditions accepted at the time of booking apply.

Cleaning of our villas: We guarantee a thorough cleaning and disinfection of our villas, so that you can enjoy a risk-free stay. 

Spend the winter in Sicily: Ask us for a suitable holiday home at a special price. We will advise you competently.