Special cancellation clause for Covid-19 – change of period or guaranteed refund. 

As an exception to the general rental conditions (and with particular reference to Clause 5 / Cancellations by you) if it is not possible to make use of the booked stay due to measures issued by public authorities related to the Covid-19 health emergency (e.g. lockdown, closure of borders, tourist/non-essential travel restrictions, quarantine obligation, etc.) iLODGE will grant the possibility to change the booking period or, alternatively, refund the full amount already paid for the rental (without applying any penalty). 

Important: This special clause does not apply to measures already in place at time of booking or other cases (even if linked to the Covid-19 emergency) such as: closed restaurants, curfew, flight cancellation, customer illness (including Covid).Many of these cases are or can be covered with a suitable travel insurance.

Thank you for your kind understanding, that, unless you are a customer of ours, we are unable to answer additional questions which you may not find answered in the below information page.

To check the measures for your country to enter Italy please check via the following link on the website of the Italian Ministry of Foreign Affairs and on the website of the Italian Ministry for Health. 

From 1st May 2022 the vaccination certificates for travellers (greenpass, supergreepass) are no longer required. It is required a prove of vaccination or recovering from a covid-19 infection or a negative test (PCR not older than 72 hours or Antigen not older than 48 hours). No passenger locator form is requested from that date onward.

Rapid Antigen-Test: are provided by farmacies/laboratories in Sicily at the cost of EUR 15

Restrictions during your holiday: 1m distance to other people besides people travelling in your group. If distance can't be maintained due to crowdy places a facemask is requested. Experts strongly recommend to also often wash hands thoroughly with soap. Wearing a facemask outdoors is no longer required. 

Cancellation policy for new bookings: Our adapted cancellation policy to help you plan your trip with peace of mind can be found here. 

Sicily4u customer support: We will help you, should your trip be impossible or only partially feasible, to rebook or cancel your bookings at favourable rate by renegotiating depending on the booking and travel situation. However, as an agency for holiday homes in Sicily, we are ultimately subject to Italian rental law, which by decree provides for travel vouchers instead of refunds. Important: If you have not taken out travel insurance, as strongly recommended by us under clause 8 in our General Terms and Conditions at the time of booking, please also check the cancellation protection of your card provider (if you have paid by credit card). If the entry restrictions have been lifted and the stay in the booked holiday home is possible, as a rule our General Terms and Conditions accepted at the time of booking apply.

Cleaning of our villas: We guarantee a thorough cleaning and disinfection of our villas, so that you can enjoy a risk-free stay. 

Spend your holiday in 2022 in Sicily: Ask us for a suitable holiday home at a special price. We will advise you competently.